New Hope Ranch - Our Team

Our Team

An Experienced Team of Compassionate Leaders

Nicholas Glines
Executive Director of Operations

Nicholas has been working with New Hope Ranch since September 2020. Before Nicholas sought out a career within healthcare, he attended the University of West Florida where he attained his bachelor’s degree in communication in May 2018 and a master’s degree in strategic communication and leadership in May 2020. His interest for this field started when he took an internship at another treatment center in California before he started his master’s degree. It was at this internship where he discovered his passion for helping others through evidence-based treatment. When Nicholas is not at New Hope Ranch, you can find him camping, hiking, playing video games or hanging out with his family.

Lara Offenburger, PA-C
Lead Medical Provider

Lara has been with New Hope Ranch since January 2019 serving as both the director of the nursing department and lead medical provider, coordinating care with other medical providers and the medical director. After graduating from the University of Texas Medical Branch in 2001, Lara has focused her career on providing exceptional care to medically underserved populations. With her background in internal medicine, she obtained additional training in psychiatry, HIV specialty care, and substance abuse treatment to bring a unique and holistic approach to care for each individual patient. When not at work, Lara enjoys filling her day with volunteer work and international travel focusing on learning from diverse and varied cultures.

Selena Tyler, LPC-S
Clinical Director

Selena has been working at New Hope Ranch since 2018 as a therapist and then as the clinical director. She entered this field after graduating from St. Edwards with her master’s degree in counseling. Selena has worked with adults struggling with substance abuse and other disorders since 2015. The love of helping others find a new way of life has kept her engaged and passionate about her work ever since. She has a great talent and is motivated to support the psychological changes necessary for staying sober and leading a life of purpose.  When Selena is not working, she is helping raise a beautiful daughter and dotes on her fur babies. She spends her time riding her bike, playing with the animals, and helping her daughter rehearse for acting roles and focus on her schoolwork.

Pam Tumlinson, LCDC
Clinical Therapist

As an individual in long-term recovery, Pam has gone from struggling with substance abuse herself to creating a new life with a main goal of helping others. “I believe there is value in the connection that ties an individual in recovery with the individual struggling to recover.” Pam’s strengths are her compassion, experience, and being able to help an individual see their worth and provide guidance in finding a new way of life. Pam works as a licensed chemical dependency counselor and will complete her master’s program with the University of North Texas in the Spring of 2021.

Ryan Nelson
Referral Relations Manager and Alumni Coordinator

Ryan has been working with New Hope Ranch since July, 2019 and has been working in the recovery field since 2016. Here at New Hope Ryan works with clients to ensure that all their aftercare needs are taken care, from peer recovery coaching to PHP programs for additional care. Along with aftercare needs, Ryan also works with the Alumni to keep them connected to the New Hope Ranch family via in-house zoom meetings, alumni events and engages with them via New Hope Ranches Alumni app. Ryan started his recovery journey in 2015, 3 days after his 22nd birthday. Since that time, he has had a passion for helping others gain a new perspective on life. Recovery is a lifelong journey that begins the moment someone decides they are worth something better than where they are currently at. After work you can find Ryan discovering a new trail to explore or spending time with his 2 cats and dog.

Vanessa Cantu
Director of Referral Relations

Vanessa Cantu has been working with New Hope Ranch since May 2018. Vanessa started with the company as a lead BHT and became the BHT supervisor within a year. She is now the referral relations manager and alumni coordinator. Vanessa is originally from Germany, where she went to college to become an occupational therapist and discovered her love for this field. Vanessa graduated from Austin Community College in 2020 with a degree in addiction counseling and is currently waiting on her LCDC–CI. When Vanessa is not working, she spends her time with her kids. You can also find Vanessa on the basketball court, football field or in the gym watching her kids in competitive tumbling.

Manuel Sanchez
Maintenance Supervisor

Manuel has been in the Discovery Behavioral Health family since 2018 in the substance use division and is currently working at New Hope Ranch as the maintenance supervisor. He started in trades work as a helper and then moved to maintenance assistant in a long-term care facility where he was introduced to a caring and purposeful environment, taking care of the elderly. While working, he began studies in a trade school as a certified A/C technician, graduated and was promoted to supervisor.  Manuel enjoys spending time with his family camping, bike riding and going to the lake.

Audrey Glenn
Director of Admissions

Audrey has been working with New Hope Ranch since August 2020. Currently, she is a director of admissions supporting the intake team by providing facility information and assisting with patient enrollment. With her bachelor’s degree in communications, she started as a business development marketer at a psychiatric hospital in Las Vegas, Nevada, where she worked for five years. She entered this field with a desire to work in a fast-paced environment and build beneficial relationships within the healthcare community. She found her strength was learning about a range of facilities and connecting those facilities with patients in need. When Audrey is not at work, she loves spending time with her family, watching Christmas movies all year-round and playing with her two rescue dogs.

Susan St Clair
Admissions Supervisor

Susan holds a Bachelor of Science degree in criminal justice and sociology from Texas State University.  She is passionate about using her education and personal journey to help individuals find and pursue recovery. Susan plans to expand her knowledge in behavioral healthcare and become a licensed drug and alcohol counselor.  In her free time and over the weekends, you can find her spoiling her Peek-a-poo, Wicket, and working around the house.

Debbie Gray
Admissions Coordinator

Debbie has been working at New Hope Ranch since 2018, beginning in the outreach department and transitioning to admissions. Currently, she is an admissions coordinator. She entered this field after working various positions, including management for corporations such as Verizon and JP Morgan Chase. Her career changed when her adult child developed substance use disorder. She realized her gift was to provide guidance to individuals struggling with mental health and addiction, as well as their families. She exhibits sincere compassion working with families, helping them feel safe and confident during the process of entering treatment. When Debbie is not at work, she cherishes her time with family, enjoys learning (she plans to finish her BBA) and is a travel enthusiast.

Lori A. Fletcher
Admissions Coordinator

Lori has been working at New Hope Ranch as an admissions coordinator since December 2020. Lori studied art and art history at St. Edward’s University. She has been involved in the recovery community since 1979 and has been a part of the Austin Recovery Alumni community since 2005. She previously owned a sober living home from 2014 to 2018. She previously worked at Austin Recovery from 2018 to 2020.  She started out as residential care staff member and then became an admissions specialist. She is passionate about recovery and helping people start their journey. When not at work, Lori spends time with her fiancé, cats and dog, and paints every chance she gets.

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